Refund Policy

Last updated: May 15, 2024

1. Introduction

At CS Gaming Hub, we want to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and cancellations. By making a purchase on our website, you agree to be bound by this Refund Policy.

We reserve the right to modify this policy at any time, so please review it frequently. Changes to this policy will only apply to purchases made after the date of the change.

2. Digital Products and Services

2.1 Eligibility for Refunds

Due to the nature of digital products and services, all sales are generally final once the product has been delivered or access has been granted. However, we may consider refunds in the following circumstances:

  • The digital product or service is materially different from what was described
  • Technical issues prevent you from accessing or using the purchased content after reasonable troubleshooting attempts
  • Duplicate purchases were made accidentally

2.2 Refund Timeframe for Digital Products

Requests for refunds on digital products and services must be submitted within 14 days of the purchase date. Refund requests submitted after this period will generally not be considered unless there are exceptional circumstances.

2.3 Non-Refundable Digital Items

The following digital items are non-refundable under any circumstances:

  • Products where the content has been accessed, downloaded, or streamed
  • Subscription services after the refund eligibility period has passed
  • In-game currency, credits, or virtual items that have been used or redeemed

3. Subscription Services

3.1 Cancellation of Subscriptions

You may cancel your subscription at any time by accessing your account settings or contacting our customer support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • No further charges will be made for future billing periods
  • No partial refunds will be issued for the remainder of the current billing period unless required by law

3.2 Refunds for Subscription Services

For subscription services, we offer a 7-day money-back guarantee from the date of initial subscription. If you cancel within this period, you will receive a full refund of your first payment.

For annual subscriptions, we may offer a prorated refund if you cancel after the initial 7-day period, at our discretion.

3.3 Free Trial Conversions

If you signed up for a subscription through a free trial offer, you will not be eligible for a refund once the free trial period has ended and your paid subscription has begun, unless required by applicable law.

4. Physical Products

In the event that we offer physical merchandise or products:

4.1 Return Eligibility

Physical products may be returned within 30 days of delivery if they meet the following conditions:

  • The item is in its original condition
  • The item is in its original packaging
  • All tags, labels, and accessories are included
  • You have proof of purchase

4.2 Return Process

To return a physical product:

  1. Contact our customer support team to request a return authorization
  2. Package the item securely with all original materials
  3. Include your order number and return reason
  4. Ship the item to the address provided by our support team

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong item or a defective product).

4.3 Refund Processing for Physical Products

Once we receive and inspect the returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

The refund will include the purchase price of the item and any taxes charged. Shipping and handling fees are non-refundable unless the return is due to our error.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at info@csgaminghub.com with the subject line "Refund Request"
  2. Include your order number, purchase date, and the product or service for which you are requesting a refund
  3. Explain the reason for your refund request
  4. Provide any relevant information or documentation that supports your request

You may also use our Contact Form to submit your refund request.

6. Refund Processing Time

We aim to process all refund requests within the following timeframes:

  • Review of Refund Request: 1-3 business days
  • Processing of Approved Refunds: 5-10 business days

Once processed, the time it takes for the refund to appear in your account depends on your payment method and financial institution:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 1-3 business days
  • Bank Transfers: 5-7 business days

7. Exceptions and Special Circumstances

7.1 Promotional or Discounted Items

Items purchased during promotional sales or with special discount codes may have different refund terms, which will be specified at the time of purchase.

7.2 Technical Issues

If you experience technical issues with a digital product, we request that you allow us to attempt to resolve the issue before requesting a refund. Our technical support team will work with you to address any problems.

7.3 Account Termination

If your account is terminated for violation of our Terms & Conditions, you will not be eligible for refunds on any purchases associated with that account.

7.4 Force Majeure

We are not responsible for delays or failures in performance caused by events outside our reasonable control, such as acts of nature, power outages, or government restrictions. Such events may affect our ability to process refunds within the stated timeframes.

8. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you have the right to withdraw from a purchase of digital content within 14 days unless you have given your express consent to begin the service and acknowledged that you will lose your right of withdrawal once the service has begun.

Different countries and regions may have specific consumer protection laws that provide additional rights beyond this policy. Nothing in this policy is intended to limit any legal rights you may have under applicable law.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

CS Gaming Hub
Flat 90 Jennifer Centers
New Michael ME19 6QD
United Kingdom

Email: info@csgaminghub.com
Phone: +445696871956

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).